Refund policy

Thank you for choosing The Little Squid Pixel Ltd for your digital design services. We are dedicated to providing high-quality services that meet your expectations. This Refund and Return Policy outlines the procedures and guidelines for refunds and returns related to our digital services and products.

1. Refunds for Digital Services

  • 1.1 Service Delivery: Our digital services, including but not limited to logo design, brand identity, package design, and other digital products, are delivered through platforms such as Google Drive, OneDrive, Gmail, Outlook, and our official website. Once the service is delivered or the product is accessed/downloaded, it is considered delivered, and the transaction is finalized.
  • 1.2 Satisfaction Guarantee: We aim to ensure that our services meet the specifications and quality you expect. If you find that the delivered service does not meet the promised specifications or deviates from the provided description, you are eligible for a full refund. To request a refund, please contact our customer support within 7 days of service delivery, providing detailed reasons for your dissatisfaction.
  • 1.3 Verification Process: In order to process your refund request, we may require additional information or evidence to verify the claim of dissatisfaction. This may include specific details about the service received and any supporting documentation to substantiate your claim.
  • 1.4 Refund Eligibility: Refunds are considered for valid claims of dissatisfaction with the service or product. Refunds will not be issued for reasons unrelated to the service or product itself, such as changes in personal circumstances or subjective preferences.
  • 1.5 Refund Process: Once your refund request is approved, the refund will be processed through the original payment method used during the transaction. Please note that the processing time for refunds may vary depending on your financial institution and may take several business days to reflect in your account.

2. Returns for Digital Products

  • 2.1 Digital Products: Due to the nature of digital products (such as design templates or digital assets), returns are generally not accepted. Once a digital product is accessed or downloaded, it cannot be returned or refunded.
  • 2.2 Product Issues: If the digital product you received is defective, damaged, or not as described, please contact our customer support within 7 days of purchase. We will review your claim and, if valid, provide an appropriate resolution, which may include a replacement product or store credit.

3. Contact Us

If you have any questions, concerns, or wish to initiate a refund request or report an issue with a digital product, please contact our customer support team at:

Please include your order number, date of purchase, and a clear description of the issue. Our customer support team will assist you promptly and guide you through the refund or resolution process.