Effective Date: 15th August, 2024

Welcome to THE LITTLE SQUID PIXEL LTD (“the Website”) at undersquid.com. These Terms and Conditions (“Terms”) govern your access to and use of our Website. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Website.

1. Website Use

1.1 Eligibility: By using the Website, you represent that you are at least 16 years old and have the legal capacity to enter into these Terms.

1.2 User Responsibilities: You agree to use the Website for lawful purposes only and to comply with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account and any actions taken under your account.

2. Intellectual Property

2.1 Ownership: The Website and its content, including but not limited to text, graphics, logos, images, icons, software, and design elements, are owned by THE LITTLE SQUID PIXEL LTD or its licensors and are protected by copyright, trademark, and other intellectual property laws.

2.2 Limited License: Subject to these Terms, THE LITTLE SQUID PIXEL LTD grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for personal, non-commercial purposes. You may not modify, reproduce, distribute, transmit, display, perform, or create derivative works from any content on the Website without prior written consent from THE LITTLE SQUID PIXEL LTD.

3. Service Orders and Payments

3.1 Service Orders: By placing an order for our design services, you agree to provide accurate and complete information. THE LITTLE SQUID PIXEL LTD reserves the right to refuse or cancel any orders at its discretion.

3.2 Pricing and Payment: All prices for design services are listed on the Website and are subject to change without notice. Payments for services are made through online payment processors, including Stripe and PayPal. You agree to pay the specified amount for the selected services, including any applicable taxes or fees.

4. Refund and Return Policy

4.1 Refunds for Digital Services:

  • Service Delivery: Our digital services, including but not limited to logo design, brand identity, package design, and other digital products, are delivered through platforms such as Google Drive, OneDrive, Gmail, Outlook, and our official Website. Once the service is delivered or the product is accessed/downloaded, it is considered delivered, and the transaction is finalized.
  • Satisfaction Guarantee: We aim to ensure that our services meet the specifications and quality you expect. If you find that the delivered service does not meet the promised specifications or deviates from the provided description, you are eligible for a full refund. To request a refund, please contact our customer support within 7 days of service delivery, providing detailed reasons for your dissatisfaction.
  • Verification Process: In order to process your refund request, we may require additional information or evidence to verify the claim of dissatisfaction. This may include specific details about the service received and any supporting documentation to substantiate your claim.
  • Refund Eligibility: Refunds are considered for valid claims of dissatisfaction with the service or product. Refunds will not be issued for reasons unrelated to the service or product itself, such as changes in personal circumstances or subjective preferences.
  • Refund Process: Once your refund request is approved, the refund will be processed through the original payment method used during the transaction. Please note that the processing time for refunds may vary depending on your financial institution and may take several business days to reflect in your account.

4.2 Returns for Digital Products:

  • Digital Products: Due to the nature of digital products (such as design templates or digital assets), returns are generally not accepted. Once a digital product is accessed or downloaded, it cannot be returned or refunded.
  • Product Issues: If the digital product you received is defective, damaged, or not as described, please contact our customer support within 7 days of purchase. We will review your claim and, if valid, provide an appropriate resolution, which may include a replacement product or store credit.

5. Disclaimer of Warranty

5.1 Use of the Website: The Website and its content are provided on an “as-is” and “as available” basis, without any warranties, whether express, implied, or statutory. THE LITTLE SQUID PIXEL LTD disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights.

5.2 Accuracy of Content: THE LITTLE SQUID PIXEL LTD does not guarantee the accuracy, completeness, or reliability of any content on the Website. While we strive to provide accurate and up-to-date information, we cannot guarantee that the Website will be error-free or uninterrupted.

6. Limitation of Liability

6.1 Liability: To the extent permitted by applicable law, THE LITTLE SQUID PIXEL LTD and its affiliates, directors, officers, employees, agents, or contractors shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website, including but not limited to damages for loss of profits, data, or other intangible losses.

7. Indemnification

You agree to indemnify and hold THE LITTLE SQUID PIXEL LTD and its affiliates, directors, officers, employees, agents, or contractors harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Website, your violation of these Terms, or your infringement of any rights of third parties.

8. Modifications to the Terms

THE LITTLE SQUID PIXEL LTD reserves the right to modify or update these Terms at any time without prior notice. By continuing to use the Website after any changes to the Terms, you agree to be bound by the modified Terms.

9. Termination

THE LITTLE SQUID PIXEL LTD may terminate or suspend your access to the Website, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms. Upon termination, your right to access and use the Website will immediately cease.

10. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with these Terms, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal action or proceeding arising out of or relating to these Terms shall be exclusively heard and resolved in the courts of the United Kingdom. You hereby consent to the personal jurisdiction and venue of such courts and waive any objections to the exercise of jurisdiction over you by such courts.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that best reflects the intent of the original provision.

12. Entire Agreement

These Terms constitute the entire agreement between you and THE LITTLE SQUID PIXEL LTD regarding your use of the Website and supersede all prior agreements and understandings, whether oral or written.

If you have any questions or concerns about these Terms, please contact us at:

Email: support@undersquid.com
Phone: +44 7380 971228
Office Address: 61 Bridge Street, Kington, Herefordshire, UK, HR5 3DJ
Contact Form: https://undersquid.com/contact-us

Thank you for reviewing and accepting our Terms and Conditions.